This Privacy Notice and its Addendum(s) (“Notice”) describe how Superman Dobi Laundry (M) Sdn. Bhd., its subsidiaries, affiliates, and associated companies (collectively “Superman Dobi,” “we,” “us,” or “our”) collect, use, process, and disclose your Personal Data through the use of Superman Dobi’s mobile applications and websites (respectively “Apps” and “Websites”), as well as products, features, and services provided globally by Superman Dobi (collectively, “Services”).
This Notice applies to our customers, vendors, partners, agents, contractors, and service providers (collectively “you,” “your,” or “yours”).
Personal Data refers to information that can identify you or from which you are identifiable. This includes, but is not limited to, your name, telephone number, bank and credit card details, address, email address, government-issued identification numbers, vehicle details, and financial information.
1. Collection of Personal Data
We collect Personal Data about you in the following ways:
- You provide your Personal Data to us
We collect your Personal Data when you voluntarily provide it to us, such as when you:- Create an account or fill in registration forms (e.g., your name, contact details)
- Provide information for services like laundry pick-up or dry cleaning
- Interact with our social media pages
- Participate in events or promotions
- Verify your identity
- Through your use of our services
Personal Data may be collected during your use of our Apps, Websites, or Services, such as:- Location data (e.g., for laundry pick-up)
- Feedback or ratings
- Transaction information (e.g., payment method, services requested)
- Device data (e.g., IP address, app usage)
- From other sources
We may collect Personal Data from other sources, such as:- Referral programs
- Business partners and service providers
- Publicly available sources
2. Use of Personal Data
Superman Dobi Laundry may use, combine, and process your Personal Data for the following purposes:
- To provide and maintain our services, including:
- Wash and Fold Laundry: Superman Dobi covers everything from bed sheets, quilts, dresses, gowns, special fabrics, curtains, shoes, clothes, leather and suede, to carpets.
- Dry Cleaning Service: We offer delicate dry cleaning for special fabrics to retain their quality and lifespan.
- Ironing Service: Free ironing service is provided for all wash orders, ensuring wrinkle-free clothes for your next business meeting or client interaction.
- Commercial Laundry Service: We handle commercial laundry using heavy-duty machines designed for large-scale needs.
- Laundry Pickup and Delivery: Enjoy free same-day laundry pickup and delivery, with an express service option for just RM10.
- Curtain Cleaning Service: We guarantee the competent cleaning and refreshing of every type of curtain, from delicate sheers to heavy drapes.
- To create, administer, and update your account
- To process payments and facilitate transactions
- To improve the quality of our services and customer support
- To send you marketing communications, promotions, and special offers
- For research and development purposes to enhance our services
3. Disclosure of Personal Data
We may share your Personal Data with the following parties:
- Other users: For example, if you use our laundry pick-up service, we may share your name and contact details with our delivery personnel.
- Service providers and partners: We may share your data with service providers, such as payment processors, IT support, and marketing partners.
- Government authorities and legal advisors: We may disclose your Personal Data if required by law or in response to legal requests.
4. Retention of Personal Data
We retain your Personal Data for as long as necessary to fulfil the purposes described in this Notice, unless a longer retention period is required or allowed by law. Once your Personal Data is no longer required, we take steps to erase or anonymise it.
5. Cookies and Advertising
We and our third-party partners may use cookies or similar technologies to collect Personal Data on our Websites and Apps for purposes such as improving functionality, analytics, and targeted advertising.
6. Protection of Personal Data
We take reasonable legal, organisational, and technical measures to protect your Personal Data. However, please note that the transmission of data over the internet is not entirely secure, and we cannot guarantee the security of your information.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your Personal Data
- Correct or delete your Personal Data
- Restrict or object to the processing of your Personal Data
- Withdraw your consent (where applicable)
- File a complaint with the relevant data protection authority
8. Amendments
We may update this Privacy Notice from time to time. Updates will be communicated to you through our Apps, Websites, or other appropriate means.
9. How to Contact Us
If you have any questions regarding this Privacy Notice or would like to exercise your rights, please contact us via WhatsApp at +60 13 833 5526.