1. Contractual Relationship
PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS BEFORE USING THIS SITE OR ANY SERVICES PROVIDED BY SUPERMAN DOBI LAUNDRY. By accessing or using this website, mobile applications, or any of our services (collectively, the “Services”), you agree to these Terms and Conditions (“Agreement”). If you do not agree to these terms, you must refrain from accessing or using the Services.
These Terms and Conditions apply to the website (superman.com.my), the related mobile application, and all services offered by Superman Dobi Laundry (M) Sdn. Bhd. (“Superman Dobi Laundry,” “we,” “us,” or “our”). This Agreement supersedes any prior agreements between you and Superman Dobi Laundry.
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as set forth in our Privacy Policy, which forms part of this Agreement. We may modify this Agreement at any time and will notify you of such changes by posting a revised version on our website or mobile app. Your continued use of the Services after such modifications constitutes your agreement to the revised terms.
2. The Services
Superman Dobi Laundry provides a range of laundry services, including:
- Wash and Fold Laundry: This service covers bed sheets, quilts, dresses, gowns, special fabrics, curtains, shoes, clothes, leather, suede, and carpets.
- Dry Cleaning Service: We offer professional dry cleaning services for delicate fabrics that require special handling.
- Ironing Service: Free ironing service is included with all wash orders, ensuring your clothes are neat and wrinkle-free.
- Commercial Laundry Service: We offer commercial laundry services for businesses, utilising heavy-duty machines capable of handling large volumes of laundry, regardless of weather conditions.
- Laundry Pickup and Delivery: We provide free same-day laundry pickup and delivery, with an option to upgrade to Express Service for an additional RM10.
- Curtain Cleaning Services: We guarantee the competent cleaning and refreshing of every type of curtain, from delicate sheers to heavy drapes.
We use third-party logistics providers to facilitate pickup and delivery services. By using our Services, you acknowledge that third-party providers may be involved in fulfilling your order and agree that any related terms and conditions from those providers also apply to you.
3. User Accounts
To use most of the Services, you must create an account (“Account”). You are required to provide accurate, up-to-date information, including your name, email address, phone number, and payment details. You must be at least 18 years old to create an Account. By registering, you agree to:
- Maintain the security and confidentiality of your account details, including your password.
- Keep your account information accurate and up-to-date at all times.
- Not share your account details with anyone or allow anyone else to use your account.
You are responsible for all activity that occurs under your account. If you suspect any unauthorised use of your account, please contact our customer service team immediately via WhatsApp at +60 13 833 5526.
Superman Dobi Laundry reserves the right to terminate your account at any time, with or without cause, including but not limited to cases of fraud, abuse, or breach of this Agreement.
4. Ownership and Restrictions on Use of Materials
All materials on our website and mobile applications, including text, images, videos, software, and graphics (the “Materials”), are owned by Superman Dobi Laundry and are protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Materials for your personal, non-commercial use only. You may not copy, modify, distribute, or otherwise exploit any content from our website or mobile applications without our express written permission.
You are prohibited from using any automated tools (such as bots or scraping software) to access or extract content from our website or mobile applications.
5. Promotional Codes and Special Offers
We may offer promotional codes or special offers to our users from time to time. By using a promotional code, you agree to the following terms:
- Promotional codes must be used for their intended purpose and audience.
- Promotional codes may not be sold, transferred, or shared with the public without our written consent.
- Superman Dobi Laundry reserves the right to deactivate or cancel any promotional codes at any time without notice or liability.
- Promotional codes are not redeemable for cash and may expire before being used.
6. Pickup and Delivery
We strive to provide timely and efficient pickup and delivery services. However, we do not guarantee specific pickup or delivery times. If you have selected a delivery time slot, we will make reasonable efforts to deliver your laundry within that window, but we cannot be held responsible for delays caused by unforeseen circumstances.
In the event of a failed pickup or delivery due to customer unavailability, you may be charged a cancellation or rescheduling fee. Additional fees may apply for special delivery requests, such as door-to-door service within multi-level buildings.
Express Delivery
If you choose Express Delivery, your laundry will be delivered on the same day, provided the pickup is completed before [insert cut-off time]. Orders picked up after this cut-off time will be scheduled for next-day delivery. The Express Delivery service is available for an additional RM10.
7. Missing or Damaged Items
Superman Dobi Laundry takes great care in handling your laundry. However, we understand that missing or damaged items can occur. The following terms apply:
Missing Items
If any of your laundry items are missing, you must report this to us within 24 hours of delivery by contacting [insert customer service contact details] or via WhatsApp at +60 13 833 5526. Missing items reported after this period may not be eligible for compensation. All claims will be investigated, and reimbursements will be issued at our discretion. We do not accept liability for any personal items (e.g., jewellery, money, wallets) that are left in the laundry or non-Superman Dobi Laundry bags.
Damaged Items
While we take care to handle your garments properly, we cannot guarantee that all items will remain in their original condition. Superman Dobi Laundry is not responsible for damages caused by:
- Normal wear and tear (shrinkage, fading, button damage).
- Incorrectly sorted laundry (e.g., colour bleeding from mixed fabrics).
- Customer misuse of Services (e.g., overloading bags or selecting incorrect service options).
Damage claims must be reported within 24 hours of delivery. Any reimbursement or compensation will be limited to two times the cost of cleaning the damaged item or RM300, whichever is lower.
8. Items Not Accepted for Cleaning
We do not accept certain items for cleaning, including but not limited to:
- Heavily soiled items (e.g., items stained with bodily fluids or chemicals).
- Non-washable items (e.g., carpets, leather goods).
Please check the care labels on your garments before sending them for cleaning. By using our Services, you acknowledge that all items sent are washable, and Superman Dobi Laundry is not liable for damage to items that are not suitable for machine washing or drying.
9. Payment and Charges
You agree to pay for all Services provided by Superman Dobi Laundry, including any applicable taxes and fees. Payments will be processed using the payment method linked to your Account, and a receipt will be emailed to you.
If your payment method fails, you are responsible for updating your payment details promptly. We reserve the right to cancel or suspend your Services if payment is not received. Charges are final and non-refundable unless otherwise determined by Superman Dobi Laundry.
10. Surcharge and Extra Fees
Additional charges may apply in certain situations, including but not limited to:
- Excess laundry weight that exceeds the recommended load size.
- Special requests for delivery beyond standard coverage areas (e.g., extended mileage fees).
We will notify you of any additional charges before processing your order.
11. Limitation of Liability
To the fullest extent permitted by law, Superman Dobi Laundry shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Services. Our maximum liability for any lost or damaged items is limited to two times the cost of cleaning the affected item, or RM300, whichever is lower.
12. Termination of Services
Superman Dobi Laundry reserves the right to terminate or suspend your access to the Services at any time for any reason, including but not limited to violations of this Agreement, non-payment, or inappropriate behaviour.
If your Services are terminated, you remain responsible for paying any outstanding amounts owed for Services rendered up to the date of termination.
13. Governing Law and Arbitration
This Agreement is governed by the laws of Malaysia. Any disputes arising from this Agreement will be resolved through binding arbitration under the Arbitration Act 2005, rather than in court. You agree to waive your right to a trial in connection with any disputes related to this Agreement.
14. General
This Agreement constitutes the entire agreement between you and Superman Dobi Laundry regarding the use of the Services. Any failure by Superman Dobi Laundry to enforce any provision of this Agreement shall not be considered a waiver of that provision. If any part of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
Contact Information
For any inquiries or concerns related to these Terms and Conditions or our Services, please contact us via:
Location: 17-1, Lorong Durian, Taman Cheras, 56100 Kuala Lumpur, Malaysia
WhatsApp: +60 13 833 5526
Website: superman.com.my